You can choose from: Otter XT PRO X-Over Packages: Includes: Otter ThermalTec Shell, FrameWork, Otter Pro Sled, Deluxe Padded Swivel Seat System and Wind Support Poles. Otter XT X-Over Packages: Includes: Otter ThermalTec Shell, FrameWork, Otter XT Sled, Flip-Up Cushioned Bench Seat and Wind Support Poles. Otter XT Hideout Package: Includes: Otter ThermalTec Shell, FrameWork, … Read more
Here is a listing of our Otter Instruction Manuals. You can also find the original instruction manual that shipped with your product by navigating to your desired product in our online store, and selecting Documents tab which is located down by Specifications section. Select Documents and then download.
Go to the top of the webpage and click customer service, then scroll to the bottom of the page where it says Registration & Warranty. You would then click warranty policy and claim instructions. Please read the warranty policy carefully and proceed to fill out the warranty claim form. You must fill out all the … Read more
At the top of the webpage click on Customer Service. In the middle of the page, you will find Contact us under Other, and you will find Contact Us. You can also send an email to [email protected] or call 877-466-8837 toll free.
You can create an account, or login to your account for maintenance by navigating to our Manage My Account page. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.
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The best way to insure against damage caused by mice, rodents, mold, etc. is to store the canvas separately from the sled base. Make sure the canvas is completely dry then remove and place in a sealed plastic container for storage.
Care must be taken during use of the shelter in season. Avoid packing anything on top of the canvas while traveling and storing. When folding up the framework, do not allow the fabric to become pinched between the hinge brackets and poles. Also do not allow the fabric to come in contact with any heat … Read more
Fabric may be cleaned with warm water and a mild detergent solution. Make sure to completely dry fabric when finished. It is not recommended to use a washing machine or dryer.
Use light oil such as WD-40 to lubricate the insert poles to help them slide easier. After applying, operate the poles several times then wipe off excess. Protect the canvas from the lubricant while applying. Silicone may be substituted but does not work as well in extreme cold.